Who we are
Norfolk Environmental Credits, a company registered in England and Wales with registered company number 14573978 whose registered office is at The Horizon Centre, Broadland Business Park, Peachman Way, Norwich, Norfolk, England, NR7 0WF collects, uses and is responsible for certain personal information about you. Please contact us using the details below if you have any questions on these terms or the service that we provide. All references to “us” or “we” throughout this statement is to Norfolk Environmental Credits Limited.
What information we hold about you
We collect personal information whenever you provide it to us. This personal information may include the following:
- name, address and contact details;
- payment details
- other information you provide to us.
How we use your data
We use your information for the purposes of responding to any enquiries which you make to us relating to our services or otherwise.
We will not provide your information to third parties other than as set out below.
Who we may share your data with
We may disclose your personal data to:
- our agents and service providers
- law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data. We store your personal data on secure servers and ensure access to your personal data is limited to authenticated and approved staff.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Reasons we collect and use your personal information
We use your personal information under our legitimate interests to process and respond to any enquiries made by you as without using your data in this way it would not be possible for us to do so.
We also process your personal information in order to perform our contractual obligations in relation to any contracts between us and you.
You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:
- put your request in writing
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and
- specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
- put your request in writing;
- provide us with enough information to identify you; and
- specify the information that is incorrect and what it should be replaced with.
In certain circumstances you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should:
- put your request in writing; and
- provide us with enough information to identify you.
If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.
Retention of data
How long your data is retained by us will depend on how and when you provide us with your information.
Where you make an enquiry we will keep your data for up to 2 years from the point of your last interaction with us, or to the date at which your enquiry has been completed.
Changes to this policy
We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you interact with us.
To contact us please use the following details:
Address: The Horizon Centre, Broadland Business Park, Peachman Way, Norwich, Norfolk, England, NR7 0WF
Email: [email protected]